replacement policy

When accidents happen, so it is best to be prepared for the inevitable phone calls, called by an employee to say something, they broke. With a replacement policy for items damaged in your employees know what to do and helps your customers what to expect. It also helps to have a written policy for those sticky situations where the value of the item in question.

In most cases you will be to replace or refund the cost of the damaged item, especially if it is a cheap element is responsible. A cleaning contractor has the following policy. First, if it can demonstrate to the customer, the value of the position, they will either replace or issue a refund. If there is no evidence that they will see elements of research, which would cost a comparable replacement. Do your own research or ask for proof. Many cleaning companies customers have reported inflated value of property. One of my clients, "says part of the value of 500, but the cleaning contractor, found it in a shop for $ 150.

You can also still a clause in your policy that says that you have a limitation of liability for breach of curio items purged of $ 100 or $ 200 per piece, and then help customers too sentimental or irreplaceable objects, or dust, parts themselves.

Another way to cope with the damage policy in higher-priced products, a customer, you have a claim with your insurance company file to say, and that a claim adjustment for us will be with them soon. Involving a third party as an insurance company considers honesty as a rule, all parties.

If you do not have a written policy in place, do it soon. Paste it on your website and the package of information that you provide to your customers. Also make sure that they know it, either through them with them or sending them a copy. While we write, you get less problems on the road.